Help Center
Help Center
Find quick answers to common questions about ordering, shipping, returns, and authenticity. For anything not covered here, please use our Contact page.
Ordering & Shipping
How long until my order ships? Orders typically process within 1-2 business days. See our Shipping Policy for full details.
Do you ship internationally? Not currently. Sublime ships within the United States only at this time.
What carriers do you use? USPS Ground Advantage (free under $100), UPS Ground (free for orders $100+), and UPS 3-Day Select (paid upgrade). Orders $500 and above require signature on delivery.
Returns & Refunds
What can I return? Only factory-sealed New In Box items, within 15 days of delivery, returned in original sealed condition. See Return Policy for the full eligibility matrix.
What about opened items? All opened, used, tester, archival, and defect-tagged items are sold as Final Sale. Authenticity guarantee still applies regardless of condition.
Who pays return shipping? Customer pays return shipping. Sublime pays for verified Defective on Arrival (DoA) returns on factory-sealed items.
Authenticity & Product Source
Are your products authentic? Yes, 100%. We back this with a lifetime authenticity guarantee. See the Authenticity Guarantee page.
Are these US-market products? Products may be US-market, international-market, or parallel-import units. All are genuine. Source-market information for any specific product is available upon request through our Contact page.
Does the manufacturer warranty apply? No. Sublime is an independent retailer, and manufacturer warranties do not apply. Sublime substitutes its own warranty — see Sublime Warranty.
Defects, Tester Units, and Archival Items
What does "As-Is" mean? The product is sold with explicit imperfection disclosure for the specific defect noted on the listing. Final Sale.
What is a tester unit? A manufacturer's tester sample, often marked TESTER on the packaging. Genuine product, sold at significant discount, Final Sale.
What does "Archival" mean? Discontinued formulations, older production runs, limited editions, or rare collectible items. Sold Final Sale.
Still have a question?
Contact us through our Contact page. We respond to inquiries within 3 business days during normal business hours.