Authenticity Guarantee

Authenticity Guarantee

Every product sold by Sublime is guaranteed authentic. This guarantee has no expiration date.

If at any time after purchase you prove a product purchased from Sublime is not authentic, we will issue a full refund of the purchase price plus reimburse your return shipping cost.

How we source authentic product

Sublime is an independent retailer. We are not affiliated with, sponsored by, or authorized by any of the brands appearing in our catalog. Our inventory is sourced through:

  • Long-standing relationships with trusted independent wholesalers across the United States, Europe, and Asia
  • Estate collections purchased from private collectors and their estates
  • Retail liquidations from closing retail locations and inventory clearances
  • Other channels consistent with our operating standards

We operate under the First Sale Doctrine — the principle established in U.S. law that the resale of genuine branded products is permitted once those products have been placed into commerce by the brand owner. Our use of brand names on our product listings is limited to identifying the products we sell, consistent with the Nominative Fair Use doctrine.

Our products and their conditions

Sublime products are sold across several condition categories, clearly disclosed on each product page:

  • New In Box. Factory-sealed, never opened, original packaging intact.
  • Like-New. Unsealed but unused, original packaging intact, no signs of handling.
  • Very Good. Lightly used or display, minor packaging wear, product itself intact.
  • Good. Used product with disclosed fill level for liquids, packaging acceptable.
  • Fair. Significantly used or worn, fully disclosed.
  • As-Is. Sold with explicit imperfection disclosure for the specific defect noted on the listing.
  • Archival / Vintage. Discontinued formulations, older production runs, limited editions, and other collectible items.

Each product page identifies the condition category, fill level where applicable, batch code where available, and any other relevant condition notes.

Source markets and parallel imports

Sublime sources product from multiple markets worldwide. Any product you purchase from Sublime may be a US-market unit, an international-market unit, or a parallel-import unit. All are genuine. Source-market product differences may include variations in formulation, packaging language, regulatory marking, batch coding, or other attributes.

Specific source-market information for any product is available upon request. Contact us through our Contact page with your order number or the product listing, and we will provide the source market and any known variations from the US-market version. You may request a specific market version if available.

If you receive a product that materially differs from its US-market version in a way that was not disclosed (whether on the listing or upon request), you may return it for a full refund and return shipping is buyer's responsibility within 30 days of delivery. See our Sublime Warranty for details. 

Warranty in lieu of manufacturer warranty

Because Sublime is an independent retailer, manufacturer warranties may not apply to products purchased from us, and brand-operated customer service may decline to assist with our products. In place of the manufacturer's warranty, Sublime provides the Sublime Warranty:

  • Lifetime authenticity guarantee on every product, regardless of condition or how long ago you purchased
  • 7-day Defective on Arrival (DoA) coverage on factory-sealed brand-new products
  • Material difference protection for undisclosed product differences

For full warranty terms, see our Sublime Warranty.

How to file an authenticity claim

If you believe a product you received is not authentic:

  1. Contact Sublime customer service through our Contact page with your order number, photos of the product, and a description of why you believe the product is not authentic
  2. Sublime will review your claim within 3 business days and issue a Return Merchandise Authorization (RMA) if the claim is approved
  3. Ship the product back to Sublime using the prepaid return label we provide
  4. Sublime will inspect the product within 7 business days of receipt
  5. If the product is confirmed non-authentic, we issue a full refund plus reimbursement of original shipping costs within 5 business days
  6. If the product is confirmed authentic, we return the product to you at our expense with a written explanation

Sublime may, at its discretion, arrange independent expert verification for high-value claims.

Standing behind what we sell

We do not sell counterfeit product. We do not knowingly misrepresent any item. We do not make claims our inventory cannot substantiate. If we ever make a mistake about authenticity, we make it right — without exceptions, without time limits, and without making the customer absorb the cost.

This is the standard we hold ourselves to.