Sublime Warranty

Sublime Warranty

Sublime is an independent retailer. All manufacturer warranties, whether implied or explicit, are zero on the products we sell. All warranty is substituted entirely by the Sublime Warranty described below. Manufacturer customer service may also decline to assist with products purchased from Sublime.

Additionally: any product you purchase from Sublime may be a US-market unit, an international-market unit, or a parallel-import unit. All are genuine. Source-market information for any product is available upon request through our Contact page.

In place of manufacturer warranty, Sublime provides the following:

1. Lifetime Authenticity Guarantee — all products

Every product Sublime sells is guaranteed authentic. There is no time limit on this guarantee.

What's covered: Any product, any condition, any time after purchase.

What you get if a product is non-authentic: Full refund of purchase price plus reimbursement of return shipping costs.

Process: Contact us through the Contact page with order number and evidence (photos, batch codes, expert opinion). Ship product back with provided prepaid label. Refund issued within 5 business days of confirmation.

Sublime may, at its discretion, arrange independent expert verification for high-value authenticity claims.

2. Material Difference Disclosure Warranty — all products

We warrant that every product listing accurately discloses any known material differences between the product as sold and the US-market authorized version, including source market, formulation, packaging language, regulatory marking, and production era.

What's covered: Any undisclosed material difference discovered post-delivery.

Window: 30 days from delivery.

What you get: Full refund plus reimbursement of return shipping costs.

What's NOT covered: Material differences that WERE disclosed on the product listing at the time of purchase. By completing checkout, you acknowledged those differences.

3. Defective on Arrival (DoA) Warranty — Brand New (Factory-Sealed) products only

For products sold under the "New In Box" condition grade (factory-sealed, never opened):

What's covered: Products that arrive damaged, leaking, broken, empty, or unusable due to material defect or shipping damage.

Window: 7 days from delivery.

Required evidence: Photos of the product, the packaging, and the defect.

What you get: Sublime's choice of full refund or replacement product (subject to availability). Sublime pays return shipping for verified DoA defects via prepaid label.

This warranty applies ONLY to "New In Box" products. Products in any other condition grade (Like-New, Very Good, Good, Fair, As-Is, Tested, Display, Archival) are sold as-is and carry the Lifetime Authenticity Guarantee only.

What this warranty does NOT cover

  • Subjective preference: "I don't like the scent," "it smells different than I expected," "it doesn't last on my skin"
  • Conditions disclosed at point of sale: any defect, fill level, or condition that was identified on the product listing
  • Beyond-window claims: DoA after 7 days, material difference after 30 days. (Authenticity claims have no time limit.)
  • Products in any condition grade other than "New In Box" (these carry the Lifetime Authenticity Guarantee only)
  • Items returned in non-original condition: signs of customer-side use, missing packaging or accessories, damage from customer-side handling

How to file a warranty claim

  1. Contact Sublime customer service through our Contact page with your order number, evidence (photos + description), and the specific warranty article you're claiming under
  2. We review within 3 business days and issue an RMA if the claim is approved
  3. Ship the product back within 10 days of RMA issuance using the prepaid label we provide (for DoA and authenticity claims) or your own insured carrier (for material difference claims with subsequent reimbursement)
  4. We inspect within 7 business days of receipt
  5. If the claim is confirmed: refund or replacement processed within 5 business days
  6. If the claim is denied: product returned to you at our expense with a written explanation

Relationship to other policies

The Sublime Warranty is separate from the Sublime Return Policy. The Return Policy covers no-fault returns of brand-new products within a defined window. The Sublime Warranty covers defects, authenticity, and material differences as defined above.

A customer can use both: attempt return under the Return Policy first, fall back to a Sublime Warranty claim if the issue is a warranty matter.

This Warranty is subject to and governed by the Sublime Terms of Service & Sale.