Contact
Contact Sublime
We're here to help with order questions, returns, authenticity claims, and product inquiries.
Customer service email and contact form coming soon. In the meantime, please use the contact form below to reach our team.
What to include in your message
- Order questions: your order number, the item(s) in question, and what you'd like help with
- Return requests: your order number and reason for return. We will respond with RMA instructions within 3 business days if your return is eligible per our Return Policy
- Authenticity claims: your order number, photos of the product, batch codes if visible, and a description of why you believe the product is not authentic. We respond within 3 business days per the Authenticity Guarantee
- Source-market inquiries: the product listing or order number, and we will provide the source market and known variations
- Warranty claims: the specific warranty article you're claiming under per the Sublime Warranty
Response times
We respond to all inquiries within 3 business days during normal business hours (Monday-Friday, excluding US federal holidays). Time-sensitive matters such as Defective on Arrival claims (7-day window) and authenticity claims are prioritized.